重要箇所抜粋：
"In periods where there is no leadership, society stands still. Progress occurs when courageous, skilful leaders seize the opportunity to change things for the better."
Harry S. Truman
"The conventional leader is easily recognized as a goal-oriented, decisive person who is well suited to a structured environment such as a mature corporation, government department or the military. Lateral leaders, on the other hand, adopt a different kind of approach to reaching goals - they are much more focused on the creativity and innovation of the team."
"Successful leaders combine the qualities of the conventional leader and the lateral leader."
"Today's president, CEO or managing director needs to be a disruptive influence with the imagination, vision and courage to lead the organization into new and dangerous territory. The leader must be an entrepreneurial driver who can inspire the team to boldly venture into uncharted lands. This requires conventional and lateral leadership skills."
"WHAT INNOVATIONS HAVE YOU IMPLEMENTED THAT HAD POSITIVE IMPACTS ON CUSTOMERS?"
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